Returns, Refunds & Cancellations

This privacy policy is valid for the website www.MICONCIERGEONLINE.com

1. DESCRIPTION

The reimbursement is the request of a client to receive the amount he has paid for an item or service.

2. REQUIREMENTS

There is no reimbursement on delivered digital products.

  • To request a refund, you will be asked for the following information, which you can send by email, chat or telephone.
  • Order number with which you purchased your product.
  • Description of the item and / or order.
  • Reason for which the refund is requested.
  • Form of payment with which the purchase was acquired.
  • Once the receipt of the refund request has been confirmed, the process for reviewing the request will proceed, the receipt of the request does not imply authorization for the refund.
  • Reimbursement requests will be analyzed and the client will be notified both in cases of proceeding and in cases of non-refunds and reasons.
  • The shipping costs for the return of the product will be borne by the customer.

3. REASON FOR REIMBURSEMENT

  • The product / service purchased is out of inventory and it is not possible to deliver another product with similar characteristics and of equal or higher price.
  • An incorrect amount has been charged to the customer, the refund applies for the difference.
  • For confirmed reservations:
  • A refund of 100% of the price paid will be made at the time of booking if you cancel up to 7 DAYS before the reserved day.
  • There will be a refund of 85% of the price paid at the time of booking if you cancel up to 3 DAYS before the reserved day.
  • No refund will be made if canceled less than 72 hours before the reserved day.

4. TIMES

The estimated times for the processing of a Reimbursement once it is authorized are:

  • Payment with TDC time from 10 to 15 business days.
  • Bank Deposit, 5 business days.